Frequently Asked Questions
Everything you need to know about our handcrafted leather goods and services.
What materials are used in Nappa Dori products?
We pride ourselves on using the finest genuine leather and premium fabrics. Our leather is sourced responsibly and handcrafted by skilled artisans to ensure durability and a timeless aesthetic.
How should I care for my leather bags and accessories?
To maintain the longevity of your items, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner every few months and storing your products in the provided dust bags when not in use.
Do you offer international shipping?
Yes, we ship our handcrafted collections worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unused items in their original packaging within 14 days of delivery. Please note that personalized or bespoke items are final sale and cannot be returned.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier partner's website to monitor your shipment's progress.
Do you provide repair services for your products?
We offer a one-year warranty against manufacturing defects. For wear and tear beyond the warranty period, we provide repair services at a nominal cost to help you extend the life of your Nappa Dori pieces.