Returns & Exchanges
At Nappa Dori, we take pride in our artisanal craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a seamless return and exchange process within 14 days of delivery.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure that the leather goods are in their original, unused condition with all handcrafted packaging and tags intact for approval.
Schedule Pickup
Once your request is authorized, we will arrange a complimentary courier pickup from your delivery address at a convenient time.
Refund Processing
After our artisans verify the returned item, your refund will be processed to the original payment method or issued as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing